Payment Policy - COCO BOOKS

COCO BOOKS PAYMENT POLICY

COCO CORP (PTY) LTD T/A COCO BOOKS
Registration Number: 2023/978336/07

Payment Policy

1. Introduction

This Payment Policy governs all payments made through the COCO BOOKS website and associated sales channels.

By placing an order with COCO BOOKS, you agree to this Payment Policy, our Terms & Conditions, Privacy Policy, Refunds & Returns Policy, Shipping & Delivery Policy, and Cancellation Policy.

2. Accepted Payment Methods

COCO BOOKS accepts payment through approved payment service providers.

Available payment methods may include:

Visa

Mastercard

American Express

Debit Cards

Instant EFT

Apple Pay

Google Pay

PayPal

Electronic Funds Transfer (EFT)

Other payment methods displayed during checkout

Available methods may vary by country, region, or payment provider.

3. Currency

All prices displayed on the website are shown in the currency indicated on the website at the time of purchase.

Where available, customers may select an alternative currency.

Currency conversion rates used by financial institutions or payment providers remain outside the control of COCO BOOKS.

4. Payment Processing

Payment must be successfully authorised and received before an order is processed, packed, shipped, downloaded, or fulfilled.

COCO BOOKS reserves the right to delay or cancel orders where payment cannot be verified.

5. Payment Security

COCO BOOKS does not store customers’ full payment card details on its systems.

Payments are processed through secure third-party payment providers that use industry-standard security and encryption measures.

Customers are responsible for ensuring that their payment details are accurate and up to date.

6. Fraud Prevention

COCO BOOKS reserves the right to:

Verify customer information

Request proof of identity

Request proof of address

Request additional payment verification

Orders suspected of fraud, unauthorised activity, money laundering, or unlawful conduct may be delayed, suspended, or cancelled.

7. Order Confirmation

Upon successful payment, customers will receive an order confirmation by email.

An order confirmation does not guarantee product availability.

Should an item become unavailable after payment has been received, COCO BOOKS will contact the customer and arrange a refund, replacement, credit, or alternative solution where appropriate.

8. Refunds

Approved refunds will be processed in accordance with the COCO BOOKS Refunds & Returns Policy.

Refunds will generally be made to the original payment method used for the transaction.

Processing times may vary depending on the customer’s bank, card issuer, or payment provider.

9. Chargebacks and Payment Disputes

Customers who experience a payment issue are encouraged to contact COCO BOOKS before initiating a chargeback through their bank or payment provider.

COCO BOOKS reserves the right to challenge chargebacks where proof of delivery, fulfilment, or customer authorisation exists.

Fraudulent chargebacks may result in the suspension of customer accounts and further recovery actions where applicable.

10. Pricing Errors

Although every effort is made to ensure accurate pricing, errors may occasionally occur.

COCO BOOKS reserves the right to cancel orders affected by pricing errors, system errors, or technical malfunctions.

Where payment has already been received, a full refund will be issued.

11. International Transactions

COCO BOOKS serves customers both within South Africa and internationally.

Customers may be responsible for:

Currency conversion fees

Bank charges

International transaction fees

Customs duties

Import taxes

Such charges are imposed by financial institutions or government authorities and are not controlled by COCO BOOKS.

12. Contact Information

For payment enquiries, please contact:

COCO BOOKS
Email: Vanessa.Singh@cococorp.world
Telephone: +27 72 415 7753
Website: www.cocobooks.net